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Article 12.1 of Law 39/2015, of 1 October, on the Common Administration Procedure of Public Administrations, provides that Public Administrations must guarantee that citizens may interact with them by electronic means, by making available to the public the appropriate access channels, as well as programmes and systems appropriate for each case.

Besides, article 3.2 d) of Royal Decree 1671/2009, of 6 November, provides that that, on the regulations for establishing an electronic office, access channels of those services available on this office are clearly identified, and that, when appropriate, telephone numbers and offices by means of which such services may also be access must be also displayed.

The access channels to the services at this Central Online Office are set out in Art. 3.1 h) of Order HAP/548/2013, of 17 April:

  • For electronic access, via the Internet.
  • For service in person, the offices of this Ministry, in accordance with competences defined in the rules regulating ministerial organization, without prejudice to access by way of the registers regulated in Article 38 of Law 30/1992, of 26 of November, on the Legal Regime of the Public Administrations and Common Administrative Procedure (these references must be now deemed as references to Law 39/2015, of 1 October).
  • For telephone attention, the departmental information services, on 900.567.765 and at fax number 91.595.88.69.